We take great pride and care in building your custom prints. The photos that you upload allow us to see a glimpse of your world, and we share in the experiences and memories with you. We do not make any alterations to your custom uploads after you have submitted your order.
We print to order for all purchases, so, unfortunately, we are unable to offer a refund or replacement for custom items since it is unique to you. We also cannot provide free reprints or refunds where the original image was not of sufficient quality.
We recommend taking your time to select the perfect print for your space - or feel free to ask us for advice if you would like a second opinion. We would love to help you.
If there was an error in production that we determine to be our fault, we will replace the item at no charge to you. Please reach out to us, within 30 days from the date you placed your order and we will be happy to help!
In efforts to allow for efficient production time so we can get your order to you as quickly as possible, we have the custom feature option for you to upload your very own image. With that said, we print the image uploaded with the understanding that it was what you intended to upload.
We are not responsible for the quality of the images you upload and do not edit any images prior to production. You alone are responsible for making sure that the quality of the image you are uploading is of high enough quality to be satisfactory to you at the size you select on the sign or product that you are purchasing. You are also responsible for any copy infringements if the image is not obtained through the appropriate channels.
We can cancel orders within the first 12 hours after the order has been placed. You can get started here. At Household Memories, we want you to cherish each and every order! If you need to cancel or make any changes, please reach out to us within 12 hours of placing your order. Once the 12 hours has passed, the order is considered Final Sale and not eligible for changes or cancellation.
We know how frustrating this situation can be to receive a damaged or defective item. If we made a mistake, or your item was damaged in transit, we'll make it right. In house damage is not covered at this time. If you received a damaged or defective product, please reach out to us within 30 days from the date you placed your order so we can replace it for you.
